Troubleshooting

Login problems

• Check that you are on demo.webwizworldhr.com (the demonstration) and that you use the email address the invitation was sent to.
• Passwords are case-sensitive.
• After several failed attempts sign-in is paused for a short time to protect your account — wait a few minutes and try again.
• If your invitation link has expired or your access period has ended, ask us for a new invitation.

Browser compatibility

Use a current version of Chrome, Edge, Firefox or Safari, on a computer or phone. Cookies must be allowed for the site, because they keep you signed in.

Password-reset guidance

On the sign-in page, choose Forgot password? and enter your email address to receive a reset link.

During the demonstration, automatic emails may not be switched on. If no email arrives within a few minutes, contact the person who invited you; they can send a fresh invitation. We will never ask you for your password.

Session expiration

In the demonstration you are signed out after 30 minutes without activity, and after 8 hours in any case. Sign in again to continue; unsaved form entries may be lost.

Permission errors

If a page says you do not have access, your role does not include that function. This is expected — for example, employees cannot open other people’s records. If you believe you need access, contact your HR administrator (in the demonstration, the person who invited you).

Reporting a problem

1. In the demonstration, select Give feedback in the blue banner and describe the problem under “Problems you encountered”.
2. Or contact the person who invited you.
3. Include the page, what you did, what happened, and the time. Do not include real personal data in screenshots.

If you think you can see another organisation’s information, stop and tell us immediately.